We're your student loan servicer.
A wealth of resources at
WHO IS NELNET?
We are your student loan servicing company, selected by the Department of Education (ED) to provide customer service for your loans. We're here to make sure you have the best student loan experience possible. Going forward, we're the folks who will answer your questions, discuss your payment plan options, and eventually process your payments—we look forward to helping you in any way we can.
WANT TO KNOW MORE?
Find out more about your student loans—log in or register at Nelnet.com.
Our door is always open.
Online account access and new extended customer service hours.
Get Money Wise
Your Student Loan Life Cycle
- In Repayment
You will need to make monthly payments on your student loans. If you ever have trouble making your payment, let us know—we have many options to lower or postpone them.
- In School
You don't have to do anything about your student loans right now—just be aware that eventually, you'll have to start paying them back.
- In Grace
After you graduate (or fall below half-time status in school), you have a six-month grace period before you start paying back your student loans. Take time to find out more about your loans at Nelnet.com.